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This article written by John Huddleston in AccountingToday, gives great pointers on how one should respond when answering certain questions that new clients may ask. It is such a helpful and informative article, I would highly recommend reading the full post here: https://www.accountingtoday.com/news/firm-profession/common-questions-new-clients-ask-their-accountant-and-how-to-answer-them-76235-1.html
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